Q: How long will it take for me to recieve this playset after my order has been placed? Will I need to be at home when this playset is delivered?
A:
Order Processing
Once your order has been placed, our customer service department will verify the order to be feasable and the information provided to be accurate. Your Big Buddy playset will be produced factory direct, and built for you, within 15-20 Business days of your initial order..
Shipping Process
After production of your swing set the trucking company will call you within 5-7 days to setup a delivery time that best suites your schedule. The frieght company will be using the number you provided when ordering, so make sure it is accurate to defeat any shipment problems that may occur.
Delivery
Your play system will ship via common carrier, curbside
delivery. The delivery person requires your assistance in unloading the order. Any additional services, such as two-man delivery, inside delivery, lift gate, or address change are not included in the price of the freighted item. The cost of these additional services varies from city to city. They usually cost between $35.00 and $150.00 extra. You may purchase these additional services directly from the freight carrier when delivery is scheduled. It is a good idea when you make your appointment, to have the freight company call you 30 to 45 minutes before delivery so as to avoid having to wait for the driver to show up.
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